Last updated: August 2026
This Rex Marble Privacy Policy explains how we collect, use, store and protect your personal information. It also explains how you can access or correct your information and make a privacy complaint.
Who we are
Rex Marble is an Australian natural stone supplier based in Alexandria, Sydney, New South Wales. We supply premium marble, quartzite, dolomite and other natural stone to homeowners and industry professionals.
Our website is rexmarble.com.au
We manage personal information in line with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply to us.
Information We Collect
When you use our website or contact Rex Marble, we may collect:
- Your name
- Email address and phone number
- Residential, business or delivery address
- Company or business name
- Project and product details
- Quote, invoice, order and payment information
- Records of your communications with us
- Information submitted through our website, email or social media
In addition, our website may automatically collect technical information. For example, this may include your IP address, browser type, device information and how you use our website.
How We Collect Your Information
We usually collect information directly from you when you:
- Submit an online enquiry
- Request a quote
- Contact us by phone, email or social media
- Visit our showroom or warehouse
- Open a trade account
- Purchase or reserve natural stone
- Subscribe to marketing communications
However, we may sometimes receive information from another person involved in your project. This could include a designer, architect, builder, stonemason, fabricator or referral partner.
If you do not provide the information we need, we may be unable to prepare a quote, process an order or respond properly to your enquiry.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Provide quotes and product information
- Process and manage orders
- Arrange collections or deliveries
- Manage customer and trade accounts
- Provide customer service
- Improve our website and services
- Measure and improve our advertising
- Send marketing communications where permitted
- Prevent fraud or misuse
- Meet accounting, insurance and legal requirements
Cookies and Analytics
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve our services.
We may also use third-party analytics and advertising providers, such as Google or social media platforms. As a result, these providers may collect information about your device and website activity under their own privacy policies.
You can block or delete cookies through your browser settings. However, this may affect some website features.
Who We Share Your Information With
Rex Marble does not sell or rent your personal information.
However, we may share information with trusted service providers where reasonably necessary. These may include:
- Website hosting and IT providers
- Email, marketing and advertising platforms
- Accounting and payment providers
- Delivery and logistics providers
- Stonemasons or fabricators when requested
- Professional advisers
- Government authorities where required by law
We only share the information reasonably needed for the relevant service or purpose.
Overseas Disclosure
Some of our technology, email, analytics, cloud storage and advertising providers may operate outside Australia. Therefore, your information may be processed or stored overseas, including in the United States.
The locations used by these providers may change. You can contact us if you would like more information about the likely overseas location of your information.
Marketing Communications
Where permitted, we may send you information about new products, stone arrivals, promotions or Rex Marble updates.
However, you can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly. We will update your marketing preferences as soon as reasonably practical.
Security and Retention
We take reasonable steps to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.
We keep personal information only for as long as reasonably necessary for our business or legal requirements. When it is no longer needed, we may securely destroy or de-identify it.
However, no internet transmission or electronic storage system is completely secure.
Access and Correction
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
To protect your privacy, we may ask you to confirm your identity before completing your request. We will respond within a reasonable period.
Privacy Complaints
If you have a question or complaint about how we manage your information, please contact us using the details below.
We will review your concern and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to This Policy
We may update this Rex Marble Privacy Policy when our practices, services or legal obligations change. The latest version will be published on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to make a privacy-related request or complaint, please contact:
Rex Marble
Alexandria Sydney, NSW, Australia
Website: rexmarble.com.au
Email: info@rexmarble.com.au
Phone: 1800 739 627